http://blogs.doublepositive.com/2007/07/20/report-shows-customers-want-to-speak-with-american-based-call-centers/ DoublePositive | LIVE Hot Transfers Leads Wed, 08 Feb 2012 19:34:53 +0000 hourly 1 http://wordpress.org/?v=3.0.4 http://blogs.doublepositive.com/2007/07/20/report-shows-customers-want-to-speak-with-american-based-call-centers/#comment-71 Noel Collins Fri, 20 Jul 2007 17:38:27 +0000 http://blogs.doublepositive.com/2007/07/20/report-shows-customers-want-to-speak-with-american-based-call-centers/#comment-71 Is this consumer feedback report really a shocker? Common folks, anyone of us that purchases hot transfers from companies in their line of work has experienced the off-shore service level. Or think back to the Dell days when you needed asssitance replacing a battery, etc. East India, the Phillipines, Rhodesia, etc. they're all the same, the level of phone quality, staff quality suffers to some extent. OF COURSE we all prefer our call centers to be domestic based. LOL Seriously though, how about call centers based in Canada, the recent trend to place centers in Canada was brilliant, lower costs but still a high quality staff, low pricing, etc. More to come? Is this consumer feedback report really a shocker? Common folks, anyone of us that purchases hot transfers from companies in their line of work has experienced the off-shore service level. Or think back to the Dell days when you needed asssitance replacing a battery, etc. East India, the Phillipines, Rhodesia, etc. they’re all the same, the level of phone quality, staff quality suffers to some extent. OF COURSE we all prefer our call centers to be domestic based. LOL Seriously though, how about call centers based in Canada, the recent trend to place centers in Canada was brilliant, lower costs but still a high quality staff, low pricing, etc. More to come?

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